Refund policy

Metamorphosis Creation — Return and Refund Policy

Ordinary returns

You have 30 days after delivery of an eligible item to submit a return request. This is the deadline to request a return, not the deadline for the returned package to arrive back.

For an ordinary return, the item must be unworn or unused, with tags and in its original packaging. Please provide your receipt or proof of purchase.

To request a return, email creationmetamorphosis@gmail.com with your name, order number and reason for return. Contact us before shipping anything back. If approved, we will provide return instructions and the appropriate return destination. Do not send returns to the original shipping address or our business address unless instructed.

Customers pay return postage for approved, eligible non-defective returns. We do not charge a restocking fee for these returns.

Final-sale exclusions

The following collections are excluded from ordinary returns:

  • Carry What Matters – Bags & Accessories with Purpose
  • Proud Puerto Rican – Raíces, Corazón y Fuego
  • Sacred Spaces – Wall Art & Home Essentials with Heart
  • Walk in Comfort – Socks That Tell Your Story
  • Boho Vibes Collection
  • Gifts for Him – A Collection of Meaning and Memory
  • Hats & Headwear Collection
  • Sip with Soul – Mugs & Drinkware That Speak from the Heart
  • Best Sellers

These exclusions do not prevent review of damaged, defective or incorrect-item claims.

Damaged, defective or incorrect items

You may report damaged, defective or incorrect items within 30 days after delivery, including final-sale items. Contact creationmetamorphosis@gmail.com with your order number and photos where useful. An item that arrived damaged does not need to be unused or in perfect original packaging for us to review your claim.

Confirmed claims will be resolved with a replacement or refund, as appropriate after review, taking your preference and applicable rights into account. We will not automatically substitute store credit.

If we require a confirmed damaged, defective or incorrect item to be returned, Metamorphosis Creation will cover return postage and provide a prepaid label or arrange collection. Contact us before shipping anything back. We may resolve a claim without requiring a return. This policy does not limit applicable consumer rights.

Refunds

We will notify you whether your refund is approved after reviewing your request and inspecting the returned item when a return is required. Approved refunds are processed to your original payment method within 10 business days after approval. Your bank or card provider may take additional time to post the refund.

Delivery issues

For an incorrect delivery address, a returned-to-sender parcel, or a delayed or missing parcel, contact us with your order number so we can review the circumstances and available resolution. Contact us before arranging a reshipment or return.

Contact

Metamorphosis Creation
22 Clifford Street, East Orange, NJ 07018, United States
Email: creationmetamorphosis@gmail.com
Phone: 347-458-9992
Support: Monday–Friday. We aim to respond within five business days.
Website: metamorphosis-creations.com